Privacy Policy

Information We Collect

We may collect the following types of information.

Information You Provide to Us

When you request information, place an order, schedule delivery or pickup, make a payment, or contact us, we may collect:

• Name
• Email address
• Phone number
• Billing address
• Delivery address
• Pickup address
• Rental order details, including rental dates, tote quantities, add-ons, and service notes
• Payment and billing information, which is processed securely through Stripe
• Communications you send to us, including emails, text messages, website form submissions, and customer support requests
• Any other information you choose to provide

Sensitive Information

We do not intentionally request or collect sensitive personal information such as Social Security numbers, driver’s license numbers, dates of birth, health information, financial account passwords, or information about the contents of your totes.

Please do not send us sensitive information unless we specifically request it because it is necessary for a particular service, legal requirement, or business purpose.

Information Collected Automatically

If you visit our website or interact with our online forms, we may automatically collect limited technical information, such as:

• IP address
• Browser type
• Device type
• Pages visited
• Referring website or source
• Approximate location derived from your IP address
• Website usage and analytics information
• Cookie or similar tracking information

We use this information to operate our website, understand how visitors use our site, improve our services, and help protect against spam, fraud, or misuse.

Information From Service Providers

We may receive limited information from third-party service providers that help us operate our business, such as payment status, transaction identifiers, delivery or scheduling information, website analytics, and customer communication records.

How We Use Your Information

We use your information for legitimate business purposes, including to:

• Process quotes, reservations, rental orders, payments, deposits, refunds, and invoices
• Coordinate tote delivery and pickup
• Communicate with you about your rental, including confirmations, reminders, service updates, and receipts
• Respond to questions, customer service requests, and support needs
• Verify order details and prevent mistakes, fraud, misuse, or unauthorized activity
• Improve our website, services, customer experience, and business operations
• Maintain business, tax, accounting, insurance, and legal records
• Enforce our agreements, rental terms, and policies
• Comply with applicable laws, regulations, court orders, or lawful requests

Payment Processing

Payments are processed securely through Stripe or another payment processor we may use in the future.

When you make a payment, your payment information is provided to the payment processor. We do not store your full credit card number, debit card number, CVV, or full bank account information on our systems. We may receive limited payment-related information, such as payment status, transaction ID, card brand, last four digits of a card, billing contact information, and receipt details.

Your use of Stripe or another payment processor may also be subject to that provider’s own privacy policy and terms.

Emails, Text Messages, and Service Communications

We may contact you by email, phone, or text message to provide service-related communications, including order confirmations, delivery and pickup coordination, invoices, receipts, reminders, and customer support responses.

If we send marketing or promotional messages, you may opt out by following the instructions in the message or contacting us. Even if you opt out of marketing messages, we may still send non-marketing messages related to active orders, payments, deliveries, pickups, legal notices, or customer service.

Sharing Your Information

We do not sell or rent your personal information.

We may share your information only as reasonably necessary for our business operations, including with:

• Payment processors, such as Stripe
• Website hosting, form, scheduling, analytics, email, and text messaging providers
• Delivery, logistics, or operations support providers
• Accounting, bookkeeping, tax, legal, insurance, or business advisors
• Employees, contractors, or representatives who need the information to perform services for us
• Government agencies, courts, law enforcement, or other parties when required by law or when necessary to protect our rights, customers, property, or business
• A successor or potential successor in connection with a merger, sale, transfer, financing, reorganization, or other business transaction
• Other parties when you authorize or direct us to share the information

Cookies and Analytics

Our website may use cookies, pixels, analytics tools, or similar technologies to help the website function, understand website traffic, improve user experience, and evaluate marketing effectiveness.

You can usually adjust your browser settings to block or delete cookies. Some website features may not function properly if cookies are disabled.

Data Retention

We keep personal information for as long as reasonably necessary to provide our services, manage our business, maintain records, resolve disputes, comply with legal obligations, and enforce our agreements.

When information is no longer needed, we will delete, anonymize, or securely maintain it in accordance with our business needs and applicable law.

Data Security

We take reasonable administrative, technical, and physical steps to protect the information we collect. These steps may include limiting access to customer information, using reputable service providers, using secure payment processors, and maintaining reasonable business security practices.

No website, payment system, email system, or method of electronic storage is completely secure. We cannot guarantee absolute security.

If we become aware of a security incident involving personal information, we will evaluate the incident and provide notices required by applicable law, including North Dakota law where applicable.

Your Choices and Rights

You may contact us to request that we:

• Confirm whether we have information about you
• Provide access to certain information we maintain about you
• Correct inaccurate or outdated information
• Delete information, subject to legal, accounting, tax, contractual, security, and business recordkeeping needs
• Stop sending marketing communications

We may need to verify your identity before completing certain requests. We may also decline or limit a request when permitted or required by law.

Children’s Privacy

Our services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided information to us, please contact us so we can review and delete the information if appropriate.

Third-Party Websites and Services

Our website or communications may link to third-party websites or services. We are not responsible for the privacy practices, security, or content of third-party websites or services. You should review the privacy policies of those third parties before providing information to them.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website or made available upon request. The Effective Date above will reflect the most recent update.

Your continued use of our website or services after an updated Privacy Policy becomes available means you acknowledge the updated policy.

Contact

If you have questions about this Privacy Policy or how we handle personal information, contact us at: